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How apk33zk Handles Your Personal Information

Your account data, wallet details, and activity on apk33zk are handled with a clear and consistent policy — no vague promises, just a straightforward explanation of what we collect, why we keep it, and how you can request changes.

Data collected only as neededDANA, OVO, GoPay wallet data protectedYour right to request deletionCookies explained clearlyContact path always open

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Every layer of your account — from the login step to your linked e-wallet — sits behind security measures designed to keep your information contained. Here is what that looks like in practice across the four areas that matter most to account holders in Indonesia.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how sections of the platform are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your login is protected by OTP verification sent to your registered contact. Any attempt to change account details — including your linked DANA or GoPay wallet — triggers a re-verification step before the change is applied.

Data Retention

We retain account data for as long as your account remains active and for a period after closure as required by applicable regulations. Once the retention period ends, data is deleted from active systems.

Requesting Changes

You can request access to your stored data, ask for corrections, or request deletion by contacting support. We verify your identity first before processing any change to protect against unauthorised requests.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to review, correct, or remove personal data linked to your account, our support team handles those requests directly. You can reach us through live chat inside your account dashboard, via email at the address shown in your account settings, or through the help form on our contact page. We aim to acknowledge privacy-related requests within one business day and resolve most within seven.

Team online

Live Chat

Access live chat from inside your account dashboard — the fastest path to raise a data query or request a correction to your account details.

Email Support

Send your data request by email using the address listed in your account settings. Include your registered name and the nature of your request.

Help Form

Use the contact form on our support page to submit a formal privacy inquiry. A reference number is issued so you can track the status of your request.

What We Collect and Why It Matters

apk33zk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with apk33zk, we collect the information needed to run that account — your registered name, email address, and the e-wallet details you link for transactions through DANA, OVO, or GoPay. We also log device identifiers and session data to protect your

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account from unauthorised access. Payment data tied to your DANA or OVO wallet is never stored in raw form on our servers; it passes through the payment rail directly and only a transaction reference is retained on our side. We collect browsing behaviour within the platform
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— which sections you visit, how long you stay — to improve the account experience, not to sell that data to third parties. This data is processed in line with applicable data protection standards and is available only to internal teams with a legitimate operational need.
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If you are in Indonesia and believe your data has been handled incorrectly, you have the right to raise a query through our support channel. Availability of all services described here depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered Directly

These are the questions we hear most often from account holders in Indonesia about how their data is managed. Each answer reflects actual policy — not generic statements.

We collect your name, email, and contact number at registration. If you link DANA, OVO, or GoPay, we record the wallet reference but not your wallet PIN or full payment credentials.

No. Wallet data passes through the payment rail to process your transaction. We retain only the transaction reference ID on our side and do not share wallet details with unrelated third parties.

Submit a data access request through live chat or the support email in your account settings. After we verify your identity, we will compile and send you the relevant account data.

Yes. Submit a deletion request to our support team. We will close the account and remove personal data from active systems, subject to any retention obligations under applicable law.

We use session cookies for login continuity and analytics cookies to track platform usage. You can disable non-essential cookies through your browser settings without losing access to your account.

Reach out through live chat or the help form on our contact page. Describe the concern and include your registered email so our team can locate your account and investigate properly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoTerms & Conditions

How apk33zk Handles Your Personal Information

How We Protect and Manage Your Account Data

Cookies and Tracking

Account Security

Data Retention

Requesting Changes

Reach Us About Your Privacy Questions

Live Chat

Email Support

Help Form

Your Privacy Questions, Answered Directly

01 What personal data does apk33zk collect when I register?

02 Is my DANA or OVO wallet data shared with anyone?

03 How do I request a copy of the data apk33zk holds on me?

04 Can I ask apk33zk to delete my account and all associated data?

05 Does apk33zk use cookies, and can I turn them off?

06 Who do I contact if I think my privacy has been handled incorrectly?

Privacy Policy

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